file@home
Below are the questions we're asked the most often along with the answers we give. If you can't find the answer you're looking for, contact us using the information on the contact details page, or submit a help request using the form to the right.
Q. Can I use my scanner with file@home?
A. In the majority of cases yes, you can. To be certain, check with your scanner documentation or on the manufacturers web site to see if the model you have supports TWAIN scanning
Q. What do you mean in the previous answer where you state 'majority of cases'?
A. Some popular scanners (the Fujitsu ScanSnap range) do not have a TWAIN driver, which means that you cannot use them directly with third part applications such as file@home. In v3.0 and higher of file@home, you can now set up a Watch Folder, which you can use with devices such as the Fujitsu ScanSnap.
Q. Are there any "pre-requisities" for file@home?
A. file@home does require the Microsoft.NET 4 framework to run. If you don't have this already, you'll need to visit the Microsoft Update site to get it.
Q. Do I need to keep my paper documents?
A. Unfortunately, in the majority of cases, you will need to keep the paper documents (thank you Inland Revenue!). Thankfully, you can just box them up and put them in the loft out of the way. We're currently seeking legal advice for the recommended time documents should be kept for. Keep an eye on the newsletter for announcements.
Q. What image types can be imported into file@home?
A. The majority of common image types can be imported into file@home including PDF, GIF, TIF, JPG, BMP as well as some obscure types.
Q. Do I need Microsoft Office installed if I want file@home to file my Word and Excel documents with my scanned documents?
A. Indeed you do. file@home relies on the Microsoft Office software to open the documents correctly.
Q. What version of Microsoft Office do I need installed in order to allow file@home to display my Word and Excel documents?
A. file@home can work with any version of Microsoft Office from Office 2003 through to Office 2010.
Our support and discussion forum is being hosted through Google Groups. The forum is now open, and you can post bug reports, feature requests, seek advice or post tips.
Submit the form below with your details and our support guys will be in touch asap (which is usually within 24 hours).
